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Recruiters can post jobs to job boards, use it to manage employee referrals, schedule interviews, collect feedback, make offers, the whole shebang.A lot of candidates are concerned about an ATS (specifically about beating one) because recruiters sometimes use applicant tracking software to screen resumes.
If you let it be, customer service can be the most rewarding of jobs.
A job in which it’s easy to see the difference that you, your product, and your company make in people’s lives.
A job where you can literally make or break someone’s day. It isn’t just puppies and rainbows — you get the unfixable issues that make you feel powerless, you have to deal with frustrated customers all the while making sure you’re not getting frustrated and so on.
But every customer service rep I’ve ever spoken to has said the same thing: it’s all worth it, at the end of the day, when you get to put a smile on someone’s face. You’re here for the good stuff and not for my cutting edge introduction skills so I’ll just go right to the chase—putting together a great resume for customer service jobs and finding great jobs.
The way an ATS does this is that it parses resumes and checks keywords against the content.
The only thing I can say for that is: Use the job description to get keyword clues.
Even if you’ve got a lot of projects to list, keep it brief and relevant.
If you’ve won an award, this is where you mention it.
Include only the ones that are relevant to the profile. So there’s no point elaborating on how your degree in mechanical engineering will help you support the customers of a water bottle that lights up when you forget to drink water.
For example, if you’re applying for a social media marketing position, include Twitter. If you’ve only ever used your social profile to complain about services, leave it out. Most often, this is just a checkbox to recruiters — “Do they have a GED? If you’ve used any popular support software, a helpdesk like Freshdesk or a chat support software,- mention it.